Trouble Shooting Technology

Image of a student working on a computer

Safari browsers are known to cause errors while registering and paying. Please open a Chrome, Firefox or Internet Explorer browser to continue.

System Requirements:


  • Enable Cookies
  • Enable Javascript
  • Enable Active Scripting
  • Enable Pop-up Windows​

Click each individual icon for specific systems requirements:

Link to Schoology System Requirements
Link to Fuel Education System Requirements
Link to Florida Virtual School System Requirements

Supported Browsers & Soft​ware:

Click on the icons to update your system if needed:

Link to Firefox Browser
Link to Chrome Browser
Link to Adobe Flash Player
Link to Java



Java updates for Macintosh computers can be obtained via Software Update.​

Password Reset

Students log in or password reset:

Parents log in or password reset:

Receiving Errors:

Many computer errors can be easily repaired by clearing your browsing history or cache, click the icon below for instructions:

Link to Clearing your Cache


Enabling Flash Player

Click the icon below for instructions to enable the flash player:

Image of Adobe Flash Icon

Fuel Education/Peak Specific Help

Florida Virtual School Specific Help

If you continue to experience technical problems, please email
  • Include your full name, student ID and your phone number in your email.
  • Emails are returned as quickly as possible, return phone calls will only be made if necessary.
  • Please be aware messages received after 4​pm may be not be answered​ until the next business day.​
Families in need of affordable Wifi services contact Comcast and ask about Internet Essentials.
Image of Tools