Frequently Asked Questions

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During high volume times...

Check out frequently asked questions below for immediate answers:

Questions Regarding Registration, Payments and Drops

How do BVSD Online courses work?

  • View our Video to learn more about how BVSD Online courses work. 

I'm missing a course or I need to retake a course...what do I do?

  1. Contact your school counselor to make sure you are signing up for the courses that meet your academic goals.
  2. Check our Course Information for Course Codes and Descriptions.
  3. Register for Courses no later than the listed Dates and Deadlines.
    • Late registrations will not be accepted.

My student would like to try to take both A & B courses during the same term (Fall, Spring, Summer):

  • Students must be able to finish both courses by the term end date.
    1. Register for both A & B courses. 
    2. Only pay for the A course.
    3. Half way through the term, evaluate your students progress:
      • If your student is on track to finish by the half way mark, pay for the B course and the student will be enrolled in 2 business days.
      • If your student cannot finish both, take the rest of the term to finish the A course and drop the B course.
        • You student can always attempt the B course the following term.

I'm trying to register for both A & B for a World Language or AP course and it wont work:

  • Registration for these courses is limited to one at a time due to the amount of hours required to complete. 
  • Students interested in taking both A & B must complete the A course in half the allocated time then email bvsdonline@bvsd.org to request the B course.

I'm trying to register an online PE course and it isn't showing in the registration application:

  • "Wellness in Action" is required to be completed before you will qualify to take any PE courses.

I've changed my mind about a course I registered for and want a different one:

  1. If you have not paid for the course, return back to the Register for Courses page, click on the registration button and drop your course there, then register again.
  2. If you have paid for the course, visit our Drop or Request a Refund page for instructions.

I am registered. I need to pay for a course:

I am receiving errors while registering or paying:

  • Safari browsers are known to cause issues. Use Chrome, Internet Explorer or Firefox browsers only. 
    • Clear you cache/browser history, close the window, reopen a new one and try again.

I am trying to pay but there are no costs listed in my RevTrak:

I qualify for Free and Reduced lunch:

I completed registration and paid for the course, what’s next? 

  • All communications go to the student’s BVSD Email Account.
    • Students are to check their BVSD email account the first day the course begins for instructions.
      • Check SPAM or JUNK folders (label "not spam" or "not junk" to stop automatic filters).

I need to drop a course:

  1. If you have not paid for the course, return back to the Register for Courses page, click on the registration button and drop your course there.
  2. If you have paid for the course, visit our Drop or Request a Refund page for instructions.

Questions Regarding Students Enrolled in Active Courses

How do I get started?

  • Visit the How to Start Courses page for a copy of the welcome instruction email that all students receive in their BVSD email the first day the course begins.
    • Check SPAM or JUNK folders (label "not spam" or "not junk" to stop automatic filters).

We are having problems with our BVSD Email Login Credentials:

Who can help me with my course?

  • We have a team of people in our office to help answer questions.  When in doubt, ask!

My student is in a Florida Virtual School Course, where do I get help for that?

My student is in a Fueleducation/peak Course, where do I get help for that?

I don't have the password to my test:

  • An email was sent to you the first day of the course with passwords, you may email your teacher again if you can't locate it.

Content is not loading in my course:  

  • When pages and/or documents are not loading correctly, Flash may not be enabled. Visit Use or fix Flash audio for instructions.

I'm receiving errors:

My power went down in the middle of a test:

  • Email your teacher to request they reset the test.

How does BVSD Online know whether I've cheated or what work I have or have not done?

  • BVSD Online teachers and staff use advanced technology to scan turned in work for plagiarism.
  • They are also able to see when students log in and how long they work on the course.

What time do I have to work til on the last day of my course?

  • Schoology Courses end at 11:59pm
  • Floridia Virtual School Courses end at 11:59pm
  • Fuel Education/Peak Courses end at 9:59pm

I need to be out of town or I'm going to be busy for a number of weeks during the course. Can I finish it all when I get back?

  • Working consistently throughout the term allows you to have the best course experience and earn the highest grades while upholding the academic integrity of the course.
  • If you wait until the last couple weeks to attempt your coursework, this does not allow time for your teachers to grade and provide feedback, for you to correct submission errors, or for us to resolve technical issues.

Can I receive an extension for my course?

You can email us at bvsdonline@bvsd.org or call us at 720-561-5580. Please do not leave multiple messages. We diligently answer all messages and will return yours as soon as we possibly can.

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